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Contact centre software

Company overview

NewVoiceMedia is a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster. BGF invested in the London-headquartered business in 2015 to accelerate its international growth plans in the North American market.

Since BGF’s investment, NewVoiceMedia has since grown rapidly and now serving more than 700 customers across six continents. It was positioned in the Leaders’ quadrant of Gartner Inc’s Magic Quadrant for Contact Centre as a Service, Western Europe, and in 2018 was named by Forbes as one of the world’s top 100 cloud companies.

In 2018, BGF exited its minority stake to NYSE-listed communications provider Vonage Holdings Corp for $350 million.

Company information

Head office
  • London
  • Jonathan Gale
  • Guy Dubois
BGF office
Investment date
  • Jan 2016 – Oct 2018