BGF-backed Voicescape, a Manchester-based provider of analytics and engagement solutions to nearly 100 UK social landlords and local authorities, has announced its acquisition of Enterprise RPA.
Founded in 2018, Enterprise RPA supports social housing providers to work smarter and deliver better tenant support through Robotic Process Automation (RPA). The move consolidates two complementary technologies, AI-driven tenant engagement and RPA, to meet surging demand in the sector for efficiency, amid rising debt, regulatory demand, staffing shortages and the need for automation with human oversight.
Creating a 70-strong combined team, the deal represents a natural evolution for both Manchester-based companies, which already share many customers, including North West-based Onward Homes. All existing customer contracts, pricing and support arrangements remain unchanged across both businesses.
Voicescape and Enterprise RPA are both deeply embedded in the social housing sector, with established reputations and growing customer lists. The technology from both businesses works seamlessly and complements each other in the same stack.
Voicescape’s software removes manual effort and improves ROI across the income, repairs, compliance and customer support lifecycle, increasing officer efficiency, improving satisfaction levels and building sustainable tenancies. Enterprise RPA frees up officer capacity to focus on supporting residents by automating administrative, high-volume tasks, such as Universal Credit verification, Direct Debit uplift automation, Housing Benefit overpayments, invoice processing and utilities processing.
Commenting on the deal, Gary Haynes, Managing Director at Voicescape, said: “Landlords are being asked to deliver more with less, making automation critical to resilience, compliance and service delivery. By combining Voicescape’s AI and behavioural science engagement platform with Enterprise RPA’s automation expertise, we can now offer one integrated partner that serves the full operational lifecycle, built specifically for housing and local authorities.
“The move is driven in part by market demand and sets a new benchmark for what more efficient and effective automation that maintains human oversight and the human touch can achieve across the sector. Joining forces gives our customers continuity, greater capability, and a clearer path to scale resident engagement in a way that is responsible and transparent, yet aligned to the sector’s challenges.”
Enterprise RPA is an approved government supplier, holds Cyber Essentials, and is a Primary Partner of UiPath and Druid AI, and a Microsoft Automation Innovation Partner.
Paul Agnew, RPA Integration Lead at Enterprise RPA, added: “We’re pleased to have found a new home for the Enterprise RPA team, technology and customers in Voicescape, which is a company we’ve admired for some time. We already have many shared customers, so the service will be undisrupted, and customers will be able to benefit from our combined offer.
“As well as an ideal strategic alignment, we also saw a clear cultural fit between Enterprise RPA and Voicescape. Our teams will integrate, and the move creates more opportunities for our people and more impact for our customers. We’re all very excited about the next chapter.”
